FAQ

❓ Frequently Asked Questions (FAQ)

1. What type of jewellery do you sell?

We create and sell handmade fabric, bead, oxidised and terracotta  jewellery—unique, lightweight, and perfect for all occasions. Each piece is crafted with love, creativity, and attention to detail.

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2. Do you take custom or personalized orders?

Yes! We love making custom jewellery. Whether it’s matching a dress, a theme, or a gift idea—just message us your requirement and we’ll make it special for you.

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3. How can I place an order?

You can place an order by messaging us directly on Instagram, WhatsApp, or through our website. We’ll guide you step by step.

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4. What payment methods do you accept?

We accept:

UPI (Google Pay, PhonePe, Paytm)

Bank Transfer

Cash (for local deliveries)

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5. How long will it take to receive my order?

Ready-to-ship items: Dispatched within 2-3 working days

Custom orders: Take 5-7 days to create, plus shipping time

Delivery times depend on your location (generally 5–8 days in India)

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6. Do you offer international shipping?

Currently, we ship within India. But if you’re abroad and interested in ordering, feel free to contact us—we’ll try to accommodate.

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7. Can I return or exchange an item?

Since each piece is handmade and customized, we do not offer returns or exchanges unless the product is damaged in transit. Please check our Return Policy for more.

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8. How will I know my order is confirmed?

Once you place your order and complete payment, you’ll receive an order confirmation via WhatsApp or email.

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9. Do you offer discounts?

Yes! We have special offers during festivals and sales. Follow us on Instagram to stay updated on offers and giveaways.

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10. How can I contact you for help?

You can reach us on:

WhatsApp: +917869449414

Instagram DM: @aarshacollection07

Email: aarshacollection07@gmail.com